A sales channel or marketing channel is one of the most essential and crucial tools for management in any business. It’s the way products and services get to the consumer from the point of production. Thus, its purpose in establishing an effective and well-planned sales strategy.
Sales normally depends on the way goods are distributed. There being, the route that the product takes on its way from production to consumer is very important. To ensure a clean and successful sales process, every business have to decide on the best route or channel for its products. The various sales channels that are normally used are manufacturer to direct consumer; Manufacturer to Retailer to Consumer; Manufacturer to Wholesaler to Customer; and, or Manufacturer to Agent to Wholesaler to Retailer to Customer.
As for the intermediary Sales channels, their functions normally consist of buying products for resale to customers. They also help in distributing products and supporting sales to customers by offering services such as financing. Playing on account of the organisation they facilitate exchange of efficiencies and creating of utility. Following is a discussion of some of the reasons as to why, or the purpose or the logic behind intermediary sales channels in any business or organisation.
Distributors and wholesalers help reduce the burden on organisation’s logistics operations when they assume the responsibility for the physical distribution of products to organisation’s customers. They store the products and provide transport so as to fulfil customers’ orders. Some partners even make a point of taking bulk deliveries from the organisation and split them into smaller quantities that customers order.
This is one of the most important functions played by the organisation’s channel partners. They help increase the total revenue range when they purchase organisation’s products and sell them to their own customers. Through this the organisation is able to reduce its transaction costs as it’s only dealing with the channel partner. The channel partner in turn gets the product to their bunch of customers. Apart from accessing the consumers on the organisation’s behalf, the channel partner also takes the risk of holding inventory for them. This helps reduce the cost of stockholding and the risk of holding excess inventory for the organisation.
Channel partners add value to a transaction by customising an organisation’s product which could have been an expensive practice to the organisation. Besides, they (channel partner) are able to add value by grouping related products and services into packaged solutions that enable customers to obtain all their needs from a single source. This help enhance the reputation of the organisation for the needs of the customers are met effectively.
Channel partners such as wholesalers and distributors use their sale force to deal with customers , negotiate sales and provide customer services. This facilitate and support sales of organisation’s product. At times channel partners offer credit so as to make it easier for customers to buy which still support sales of organisation’s products.
In case the products are intricate and require support, the organisation is capable of allocating responsibility to its channel partners. The partners then set up service operations that can install, maintain, service and repair products in their locale. This backing reduces workload for organisation’s service teams and also it ensures that customers can get local support when they require it.
It is the aim of every business or organisation to see that it has succeeded in attaining its long run goal. There being, the management thus has the obligation
of choosing the most effective channel. A channel which is well evaluated depending on the cost and benefits, as well as customer convenience.
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